Direction Desk stands behind the quality of all our products and we will work to remedy any issue that arises for our customers. All Direction Desk products purchased in the U.S. after October 1st, 2020 are covered by a limited, non-transferable warranty against defects in material or workmanship that affect your ability to operate the product as intended, and that appear due to normal use during the applicable warranty period. This warranty does not cover product failures due to any of the following:
- misuse or abuse
- changes in surface finish, including color-fastness or matching of colors, woodgrains, or textures
- normal wear and tear
- dye transfers caused by external contaminants
- modifications made by the user
- failure to install or maintain the products in accordance with product instructions and warnings
- damage or marking of surfaces caused by sharp or foreign objects
- pilling of textiles
This is the only express warranty offered on Direction Desk products. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Applicable Warranty Periods
- All electrical and mechanical parts and components, including motors of all of the Standing Desk products
- Monitor Arms (mechanical components including gas springs)
If any defect covered by this warranty is discovered, we will repair or, at our option, replace any such defective product. If we ask, you must return the defective product to us. For warranty claims made during the first year after purchase, we will pay shipping costs for the returned product and for the replacement product; after that, you must pay the shipping costs for the replacement product and the product that we ask you to return.
Our simplified product design means every part serves an integral purpose. Therefore, in order to ensure your product maintains our superior quality standards, in most cases we fully replace defective products, rather than issuing replacement parts. Note: In an effort to control quality we don’t keep inventory of discontinued items, but we will replace defective products that have been discontinued with similar products.
THE REMEDIES DESCRIBED ABOVE ARE THE ONLY ONES THAT DIRECTION DESK WILL PROVIDE, EITHER UNDER THIS WARRANTY OR UNDER ANY WARRANTY ARISING BY OPERATION OF LAW. DIRECTION DESK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM THE BREACH OF THIS WARRANTY OR ANY OTHER WARRANTY, WHETHER EXPRESS, IMPLIED OR STATUTORY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific rights and you may also have other rights that vary from state to state.
To make a warranty claim, contact us at firstname.lastname@example.org or (207)367-4222