The team at Direction Desk wants all of our customers to be satisfied and we are willing to do what it takes to ensure that!
Direction Desk’s customer’s are allowed to exchange or get a full refund on any purchase for any reason as long as that purchase was delivered to customer within the past 30 days.
Below is the step by step process for using our return and exchange policy if you are not satisfied with one of your purchases.
- Email firstname.lastname@example.org with “return” or “exchange” in the subject line.
- In the body of email be sure to include the following information:
- Order confirmation #
- What issues you are having
- Your contact information
- A company representative will contact you within 72 hours.
- We do not accept any returns or exchanges 30 days after the delivery date
- Customers are responsible for the difference in prices with exchanges
- Direction Desk will not reimburse shipping or freight charges
- Direction Desk will not pay for shipping on new merchandise
- Direction Desk will only reimburse the original purchase price