I brought a Direction Electric Standard Frame for my reclaimed wood desktop. Prior to the purchase, I needed some specific information from Direction Desk; the staff was responsive and provide the exact details that I needed. She also recommends this frame due to the weight I am putting on top. During the setup, I also ran into a problem due to user error, the Support Staff was again responsive and very helpful. I have been using it for two weeks and am very happy with the functionality and the quality of the product. The staff is world-class. Highly recommend the product and the company. Thanks for a wonderful experience.